Terms & Conditions

These terms and conditions ("the Terms") govern the users ("you", "your" or & customer") use of the website www.andtheyreoff.co.uk ("the Website"). Please take time to read them carefully because it is important for both of us that you understand our contractual relationship and as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website.

If you have any queries regarding these Terms then please contacts us at enquiries@andtheyreoff.co.uk


By using the Website you agree to be bound by these Terms.


And They're Off reserves the right to change these Terms at any time. User is responsible for regularly reviewing these Terms that are on a continuous basis put at the disposal of the User by including them in this Web site. Continued use of this Web site following any such changes shall constitute the User's acceptance of such changes.

If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and Modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.

And They're Off reserves the right to make and have made any and all changes to this Web site at its sole discretion without notice to the User. And They're Off reserves the right to at its sole discretion denies access to this Web site to anyone at anytime.


You warrant that:

  • The personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and
  • You are not impersonating any other person or entity

You will notify us immediately of any changes to your personal information by e-mailing our customer service representatives.

Email Address: enquiries@andtheyreoff.co.uk

This is the user agreement which governs your use of this website or, if relevant, one of our other distribution channels and the purchase by you of the services and products we provide. Not all of the products or services we provide are supplied by us; therefore the contract for the product and/or service will be between you and that third party.

Privacy Policy

We will treat all your personal information:

As confidential and will only disclose the same in the circumstances set out below; and, In accordance with Data Protection legislation from time to time in force in England and Wales. When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing and delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office and collected lawfully in accordance to the Data Protection Act 1998. We will use your personal information for the following purposes:

  • Processing your orders;
  • To administer this Website;
  • For statistical purposes to improve this Website and its services to you;
  • If you have not objected during the registration process, to notify you of products or special offers that may be of interest to you;
  • If you have not objected during the registration process, to disclose to other members within our group of companies and also to other relevant third parties, who may contact you about their products or services that may be of interest to you;

If you have not objected during the registration process, but do not want us to:

  • Contact you regarding products or services which may be of interest to you; or
  • To transfer your data to group companies and third parties so that they can contact you about their products and services;

Then please write to us at sales@andtheyreoff.co.uk and notify us accordingly.

Subject to your rights of objection, you agree that personal information may be disclosed to within our businesses and to reputable third parties who will help process your order. In addition, you do not object to us, our group companies or third parties contacting you for the purposes set out above, whether this be by fax, telephone, e-mail, SMS or in writing and you do not consider any of the above as being a breach of any of your rights.

You should be aware that if the police requests us or any other regulatory authority investigating suspected illegal activities to provide your personal information, we are entitled to do so.


The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website:

  • Any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and
  • Any material which is defamatory, offensive or of an obscene character.


You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.

Third Party Links

As a convenience to our customers, the Website may include links to other websites or material, which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse these. We will not be liable, whether directly or indirectly, neither for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

Eligibility to Purchase

To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under English law you must:

  • If an individual, be 18 years of age or over; and
  • Register your real name, address, phone number, e-mail address any other details requested; and
  • Possess a valid debit / credit card issued by a bank acceptable to us

By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.


User represents and warrants that he or she is at least 18 years of age and possesses the legal right capacity and ability to enter into the agreement with And They're Off to which these Terms apply ("this Agreement") and to use this Web site in accordance with these Terms.

And They're Off is a tour operator and does not directly own or control any hotel, venue, restaurant or other establishment. The contract for the product you have chosen is between And They're Off and you in so far as we are able to control or own the various elements of the package. In other circumstances the contract is between you and the supplier e.g. venue. In most cases this will mean that there are additional terms and conditions governing the contract as each supplier will have terms and conditions relating to that product. Please make sure that you have read these terms and conditions before completing your transaction with us. You can easily request them from our Customer Services by using one of the methods detailed at the end of these terms; where we act as agent and this will mean that we have no contractual liability to you in respect of that product.

Because the contract for the product is between you and the supplier any queries or concerns relating to the product should be addressed to them. Please contact the appropriate supplier for exact details to your query. We will of course assist you with providing the contact details for the appropriate supplier to the best of our knowledge please contact Customer Services at enquiries@andtheyreoff.co.uk. However, we shall not take any responsibility or any liability if the contact details are not that to your requirement.

Where your contract is not with And They Off but with a third party supplier we may pass your credit card (or details of any other payment method allowed) and any other essential booking details to that third party. The placing of an order for any goods and services by you will constitute consent to us passing on such details.

You undertake to us that the details you give to us are correct in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service.

All details are correct at time of posting. However, these may change, at any time, without prior notice to you the customer. Please ensure you check the website regularly for updates from time to time for the latest information. If you have any questions please contact us at enquiries@andtheyreoff.co.uk.

All orders ordered from www.andtheyreoff.co.uk are to be confirmed within 1 week of payment. Further confirmations will be given in due course, subject to the process involved. Please ensure the details given at time of ordering are correct.

If there are any changes to the details supplied to us by you it is your responsibility to inform us by contacting our Customer Services at enquiries@andtheyreoff.co.uk. It is essential that you supply the correct names and address for all travelling customers. If you do not tell us about important changes we will not be held liable for any issues arising. If you make a mistake and you are booked on a trip you may be refused passage and we are not able to make alterations.

Throughout the booking process, specific destinations of pickup and drop-off points are determined by And They're Off. Should you require different locations, please contact us regarding suitability. Once these locations have been established during the booking process, it will not be altered or changed on the day of the trip. Unless situation arises whereby it is absolutely required due to medical emergencies, traffic and/or any other mitigating circumstances deemed serious, any requests for different locations during the trip/tour date travel will not be honoured.

Any modifications, changes or cancellations can only be made by emailing to sales@andtheyreoff.co.uk.

Any modifications or changes can only be made, at latest, 28 working days prior the trip due. There will be an administration charge fee, at And They're Off's discretion, per ticket on any booking for any modifications or changes to your reservation. This will be regardless of the price of your reservation. We will notify you of any charges that are need to be made.

If there are accommodation(s) booking(s) is involved, cancellation(s) will be bound by the accommodation(s) own cancellation policy. These can be obtained from us or directly from the accommodation(s) involved.

Cancellations of racing package only, when full payment was paid at the time of booking, made by you, the customer, can only be made by emailing to sales@andtheyreoff.co.uk. As such, cancellations made, at latest, 28 working days prior the booked trip due will receive a full refund; within 45 working days. No refunds are given if cancellations are made within 28 working days of the booked trip.

Cancellations of overnight racing package and/or bookings involved with accommodation(s) will be subjected to the accommodations terms and conditions. In event of this, refund policy will also be subjected to the accommodations terms and conditions, in addition to And They're Off's cancellation policy.

Any bookings made, whereby a deposit is paid to secure place(s), will be subject to the following.

  • Any deposit paid on a booking is lost if the booking is cancelled and/or individuals decide not to pay the remaining balance.
  • The remaining balance on all bookings is due 6 weeks before raceday.
  • Failure to pay the remaining balance will result in the deposit being lost and the booking to be cancelled.

Any booking fees or credit card charges are non-refundable.

Our website will not stop you from making impossible bookings such as two trips to the same place at the same time. If you make that kind of booking we will not give you a refund.

We will do our best to correct errors and omissions as quickly as practicable after being notified of them. However because of the sophisticated technology that is required there may be times when obvious errors occur. For example, very occasionally, this may result in a price, product or service or other detail displayed or presented being incorrect. In this case we reserve the right to cancel that contract, but this of course will be without any liability to you. We suggest that you contact us before making any booking.

Credit card companies charge us a fee when you pay with their cards and therefore a credit card fee may apply to some travel bookings made with Visa, MasterCard or American Express credit cards. Paypal fees are set out on their website.

And They're Off does not make any warranty that the website is free from infection by viruses or anything else that has contaminating or destructive properties.


As mentioned in previous sections, these venues are not owned by And They're Off, and thus will have their own terms and conditions that you, the customer, will have to abide to should your booking involves accommodation. These check with the accommodation(s) and read carefully.

In addition, if subsequent charges are requested from the accommodation(s), you, the customer, will be fully responsible for these. Should these be referred to And They're Off, we reserve the right to reclaim these charges from you, the customer. In addition, an administration charge from And They're Off will be levied at ?100 per itemised transaction as a result. This includes hotels extra such as minibar, internet access, car parking, all food and drinks (unless they are included in And They're Off's package), etc. This is not a definitive list.

There may be circumstances whereby the accommodation will change details of your stay. This will be beyond And They're Off's control, and we will endeavour to do our upmost to keep the package of the same standard, however this is not always guaranteed.


Race fixtures and races may be abandoned at any time in accordance with directions from the British Horseracing Authority and any successor body, the police or other emergency services. Fixtures, races and/or the tour/trip may also be delayed or abandoned, due to extreme weather conditions and/or in other exceptional circumstances beyond our reasonable control. As a result And They're Off racing tours may encounter these issue(s) which can leave us with no choice but to cancel the tour/trip. And They're Off also reserves the right to cancel any tour/trip due to insufficient numbers. Should any of these occur, we will notify you as soon as possible.

Please be aware as stated in "Orders" terms and condition, any possible refunds will be subjected to the third parties terms and conditions and their(s) approval. If any refunds are given by the third party suppliers (including accommodation(s), the racecourse venue, restaurant, coach, etc), we will forward these monies back to you as soon as possible. And They're Off will keep you informed throughout the stages. However, we shall not take any responsibility or any liability if the refunds are not that to your requirement.

Price and Payment

All prices are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you. We accept Visa, Delta, Maestro, MasterCard and payments from Paypal. Payment will be taken from your card immediately as you place your order. You confirm that the credit or debit card that is being used is yours. All credit / debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

During the Trip

It is your responsibility to provide evidence in the form of Booking Order or that of a receipt displaying the persons travelling on the specified trip. Should you arrive without evidence to confirm that you warrant travelling on the specified trip, we "And They're Off" will reserve the right to refuse entry at our discretion. Should this be the case, whether you have actual right or not to travel, we shall not be liable for any and all liabilities, expenses and damages. No refund will be given either should we cannot identify your viability to travel on the specified trip.

Any booking made or order placed by you, whether through the website or otherwise, shall be deemed an offer by you to purchase the relevant items subject to these booking conditions. Note that And They're Off is selling the tickets as agents for the venue, which means the contract for the venue product will be between you and the venue.

Please note that for each ticket there are additional terms which are specific to that ticket. They may, for example, state that the ticket is non-cancellable or non - refundable, and have other information relating to itinerary and refunds.

There might be a situation where there are mitigating circumstances in collection of tickets to the venue. And They're Off will do their upmost to rectify the situation to ensure you "the customers" will gain entry to the venue. However, if such circumstances arises whereby given And They're Off team have tried their upmost and still cannot rectify the problems, we "And They're Off" shall not be held accountable nor be liable for any damages, loss or compensation as a result.

As mentioned in the "Orders" section of the terms and conditions, And They're Off trip runs at specific specified times in terms of pick-ups and drop-offs. And They're Off will ensure to make you fully aware of all times which you need to adhere to. Should you miss these pick-up and/or drop-off times, we reserve the right to set off and leave you without being accountable for any responsibility, damages, loss nor liability as a result. Therefore, it is important, and your responsibility to ensure you adheres to the specific trip times.

And They're Off team members are advised that different locations cannot be arranged during the trip due to insurance reasons. So the pre-arranged pick up and drop off points during the booking process will be strictly adhered to, unless due to reasons other than our control.

If in the reasonable opinion of a person acting in authority believes you are not fit to travel, he or she may refuse to let you board the coach. Normally this happens if such person thinks you are likely to disturb or harm other passengers. In this case your contract with us will end immediately and we will no longer be responsible for you.

When aboard the coach, should you deemed to the reasonable opinion of a person acting in authority thinks you are likely to disturb or harm other passengers we may, at our discretion, give a warning at the first instance; however should the behaviour deemed likely to disturb or harm other passengers we may take action of ejecting you from the coach at the nearest convenient place. In this case your contract with us will end immediately and we will no longer be responsible for you.

In either case we shall not be liable for any and all liabilities, expenses and damages. No refund will be given either.

When you have entered the premises of the venue, you will adhere to the rules and regulation of that venue. Please ensure you comply with those rules and regulation of the venue you are travelling to. Once inside the venue premises we "And They're Off" will not be responsible for the actions of your undertaking whilst at the venue. Therefore, such any situation arises whilst you are at the venue that prevents you to unable to return to the coach for the returning journey, you shall take reasonable actions to try and notify us before our leave at the stated time. If you do not do so, we reserve the right to leave you behind without notice. In this case your contract with us will end immediately and we will no longer be responsible for you. We shall not be liable for any and all liabilities, expenses and damages. No refund will be given either.

The "Tipster of the Day" competition is provided purely for entertainment purposes. You "the customer" has the right to choose whether to participate or not. Should you do please follow the guidelines and rules set out by And They're Off.

Tips provided by And They're Off team are for guidance only, and And They're Off team will not be held responsible for their accuracy nor liable for any loss or compensation should you wish to take And They're Off advice.

By making the purchase you agree and allow us to take photographs of you throughout the trip for future use. These images may be used by And They're Off, for promotional and any other business activities. If you prefer not to have your images to be displayed for any purposes please contact us by email and we will have them removed at the earliest convenient time possible.